Did you know that around 30% of all furniture shoppers end up returning at least one piece? That’s a pretty big number, and it shows just how important it is to figure out return policies before making a purchase! If you’re thinking about buying furniture from Ashley Furniture, you’re probably wondering, “Can I return it if I don’t like it?”
Ashley Furniture has been around for more than 70 years, and they’ve grown into one of the largest furniture retailers in the world. Whether you’re looking for a comfy sofa or a stylish dining room set, they’ve got a lot of options. But with all those choices, sometimes buyers realize the piece just doesn’t fit or match their home after all. So knowing how Ashley handles returns is super important for anyone planning to shop there.
When it comes to returning furniture, Ashley Furniture does have a policy, and it’s not too shabby. They generally allow returns within a certain time frame, usually around 30 days. But here’s where it gets tricky—if you’ve used the furniture or it’s been damaged, returning it might be a bit of a hassle. To make it easier for customers, Ashley even offers a “5-Year Protection Plan” for an extra fee. This means if something goes wrong, you’ve got some backup! Many folks find peace of mind knowing they can protect their investment, especially for those curious kids or playful pets.
Did you know that around 40% of people say they’ve had trouble with furniture returns? It’s a common worry, but customer reviews show that Ashley’s team tends to be friendly and helpful when it comes to returns. If you do decide to make a return, it’s smart to keep your receipts and have everything in its original packaging when possible. That way, you’ll be more likely to get a full refund or store credit without any hiccups along the way.
Now, if you bought your furniture online, the return process can differ a bit. Some items might be returnable through the mail, while others may need to be brought back to the store. Remember to check their website for details on what’s returnable, because not every item is eligible. Folks often forget to read the fine print, and that’s where the surprises pop up!
Can You Return Furniture to Ashley Furniture?
Yes, you can return furniture to Ashley Furniture, but there are a few rules you need to know. First off, they have a return policy that lets customers bring back or exchange furniture under certain conditions. So, if you’ve bought something and it just doesn’t fit or you changed your mind, don’t sweat it too much; you may still be able to return it.
Understanding the Return Policy
Ashley Furniture typically allows returns within 30 days of purchase. But there’s more! If your furniture is damaged or if you got the wrong item, you should act right away. It’s super important to keep the original receipt since you’ll need it when you’re ready to return. Oh, and don’t forget about the original packaging. It’s always easier to return something if it’s in its original box with all the screws and parts!
Steps to Return Furniture
- First, make sure you’re within the 30-day window.
- Bring the furniture back in as great a shape as you can.
- Keep the receipt handy; you’ll definitely need it.
- Call your local Ashley Furniture store ahead of time to let them know you’re coming.
What’s Not Returnable?
Now, it’s not all sunshine and rainbows. Some items are final sale. For example, special orders or clearance items usually can’t be returned. If you’re unsure, ask a salesperson before buying. It’s way better to know than to be surprised later.
Exchange Policy
If returning isn’t your thing, think about exchanging instead! Ashley Furniture also allows exchanges, so if you find something else that you like more, that could be the path to take. Just remember, the exchange also needs to happen within that 30-day time frame.
Delivery Fees and Charges
Heads up about delivery fees! If you decide to return something, you might lose that fee if you had to pay one. That’s just part of the process. Some stores will charge you a pick-up fee if they have to come to get it, so be sure to check those details online or ask in-store.
Customer Care Can Help
If you have any questions or if anything feels confusing, don’t hesitate to reach out to Ashley’s customer care team. They’re there to help, and they’ll make things a whole lot easier for you!
Did you know about 20% of furniture is returned to stores each year? That’s a pretty big number, right?
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Can You Return Furniture to Ashley Furniture FAQ
1. Can I return my furniture to Ashley Furniture if I changed my mind?
Yep! You can usually return it if you change your mind. Just make sure it’s in good shape and hasn’t been used too much.
2. How long do I have to return my furniture?
Generally, you have 30 days to return your furniture. It’s best to check your receipt, just in case there are special rules!
3. Do I need my receipt to return furniture?
Yes, keeping the receipt is super important! Without it, Ashley might not take the furniture back. So hang onto it!
4. What condition does the furniture need to be in for a return?
The furniture should be in the same shape as when you bought it. If it’s scratched or dirty, they might not accept it.
5. Can I return furniture that was delivered?
Sure thing! But remember to check if any extra fees apply. Sometimes, delivery items have different rules.
6. Is there a restocking fee if I return furniture?
Sometimes, there is! Ashley Furniture might charge a restocking fee, so ask before you return. It’s good to know!
7. Can I exchange my furniture instead of returning it?
You bet! If you want something different, Ashley usually lets you exchange it instead. Just make sure to follow their return policy!
8. What if my furniture is damaged upon delivery?
If it’s damaged, you should contact Ashley Furniture right away. They’ll help you fix it or get a new one!
9. Can I return custom-made furniture?
Ooh, here’s the catch! Custom-made furniture is often non-returnable. It’s best to double-check with the store before ordering.
10. How do I start the return process?
Starting the return is easy-peasy! Just visit the store or call customer service. They’ll guide you through everything step-by-step!
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Can You Return Furniture to Ashley Furniture?
You sure can return furniture to Ashley Furniture, but there are a few things you gotta keep in mind. First off, be aware that they’ve got a 30-day return policy for most items, meaning if you don’t like it, you’ll need to hustle and get it back soon. Make sure to have your receipt handy because that’ll help with the return process. Also, if you’ve bought something on clearance or if it’s a special order, those items generally aren’t returnable, so double-check before making a big purchase.
Now, here’s the scoop—if you’re thinking about returning your furniture, it’s best to keep it clean and in good shape. They wanna see it just like how it was when you first got it. If you’ve got any damage on it, that might cause some issues when you try to return it. Lastly, returning large pieces can be tricky, so you might have to call for help with pickup. All in all, just remember those key points, and you’ll be set to handle your returns at Ashley Furniture without a hitch!