FAQ: FINANCING OPTIONS
Q: Store Hours: Tuesday – Saturday 10 A.M. -6 P.M.
Q: Financing Options:
We have 2 Financing Company options.
(A) Progressive Financing:
No Credit is needed as Progressive is a lease to own company. Requirements are 3 months of checking and 6 months employed at same job. Very flexible payment plans and if you pay off within 90 days, no charge to you except for a small processing fee.
(B) Wells Fargo Financing:
Quick credit decisions, subject to approved credit. We offer 3 different options: 6 months, 12 months, and & 18 months with special terms promotions.
Q: Other Irish Peddlers’ Furniture Payments:
Irish Peddlers’ accepts a variety of payment styles to meet your needs. Cash, Check, Credit Card: Debit, Visa, MasterCard, Discover, American Express, and now Pay Pal for online sales. We have 2 financing options. No Credit Check with Progressive and financing through Wells Fargo with approved credit. Lastly, we offer layaways.
We have a 90-day layaway with 30 % down at time order. Any order not paid in full within 48 hours is considered a layaway. All layaway deposits and payments are non-refundable. On all layaway orders, if no more payments are made after 4 months, all payments will be forfeited and items will become stock again.
FAQS: PICKUP & DELIVERY OPTIONS:
Q: What do I need to know about Picking up the furniture I purchased?
Tuesday- Saturday: 10:30 to 5:30 P.M. (We are closed on Sunday and Monday)
The Pickup order must be picked up by the person who made the purchase and they must have the order receipt, valid government identification, and the credit card used to make the purchase.
Our experienced staff will help load your items and have twine available to secure them. Once the merchandise leaves the warehouse, it is in the sole care of the customer or customer’s representative. Irish Peddlers’ Furniture is not liable for damages or loss once the items have left our store. If we know ahead that you are coming, we can assemble many items & have ready for pickup. Items we can assemble are knobs, chairs, smaller item. (Not beds, tables, etc.) For customers opting to assemble products themselves, if there are missing assembly items, we will give the replacement parts. These parts may need to be ordered if item is not in stock.
Additionally, buyer agrees to measure doors and stairways and any other item that could hamper properly fitting products. Tools needed for assembly usually are common tools you have around the house. Screwdrivers,measuring tape, etc. If a special tool is needed, it often comes with the product and will be in the box or wrapping. If there is room in your pick up vehicle for assembled furniture, we will decide if we can “build” the item and wrap for you to take.
Q: Do you deliver outside of Las Vegas area?
Yes, we do. We also deliver to Henderson & Summerlin. We also deliver to Mountain’s Edge, Sloan, and Pahrump. (Read about Direct Ship below as another alternative.)
Q: White-Glove Delivery:
Includes Delivery & Setup of Furniture
We will call you the morning of your delivery between 10:30 and 11:30 to confirm your delivery and give you a 3-hour block of time during which your delivery will be made. We will also verify your delivery address and other important information. This call also confirms to us that you will be available to receive the delivery on the scheduled date. If you are not home when we attempt to make your delivery on the scheduled delivery date, we will help you reschedule your delivery for the next available date and will assess a redelivery charge.
Please clear the area in your home where you would like your new merchandise placed. We cannot remove your existing furnishings.
Irish Peddlers’ Furniture makes the commitment to deliver & assemble your merchandise in good condition. Furniture needs to be inspected before our drivers leave your home. If you find there are some issues, we will resolve our concerns at the time of delivery. We will remove all boxes & packing material from the property.
Unless discussed with our manager, Irish Peddlers’ cannot mover, haul, or rearrange furniture not purchased at our store.
Q: What is Direct Ship or Factory Direct ?
Direct ship is when the customer orders online and the furnishings will come directly from the manufacturer/supplier and delivered by either Fed Ex or UPS, etc. These items have shipping included in the list price as these items are sent to the customer directly from the manufacturer’s warehouse, via curbside shipping. If in stock, delivery is typically within 4 to 10 business days, and items are not available for pickup using this method.
Shipping times may be affected with the current problems. An email with tracking information is sent to you once the order ships. Some assembly may be required for Direct Ship Items and this is the customer’s responsibility. Mattresses are easy to set up; however, we do not remove the old mattress and foundation. Most items are very easy to assemble with simple instructions. However, if you do need help in installation, call us. We can see if we can instruct you on face time over the telephone. If we need to come to your home, there will be an extra charge according to the time frame of the driving and the installation.
If you discover concealed shipping damage or missing items from your package after you have signed for it, you must notify us immediately.
We are not responsible for any missing items if not reported within 48 hours of signing for your shipment.
Orders that have been shipped cannot be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred.
Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believes the order was canceled is considered a "buyer's remorse return", and credit will be issued as detailed above with the 15 % restocking fee and return delivery fee. All credits for returned items will be processed once the products are returned to the nearest store location.
Irish Peddlers’ Furniture is proud to offer quality furniture from our furniture partners. Merchandise received by customers in good condition is not returnable or cancelable and no refunds are available.
We offer the Guardian Protection Products, Inc., which warrants your furnishings for 5 years. Prices start as low as $89.95. When you purchase the warranty plan, we can give you the phone number to Guardian, plus Guardian will email you your warranty after your furnishings have been delivered. Please keep it on your computer and place a copy in a safe place in case you need to use the warranty.
Q: What other warranties do you offer?
We are not responsible for normal wear and tear or personal and or property damage due to the customers or other misuse of merchandise. We offer and uphold standard manufacturer warranties on all products delivered and setup by us.
Manufacturer warranties are ONLY applicable in the areas that we service. Customer is responsible for issues, manufactured, or otherwise, if the product has been moved to a location different than the one where we originally delivered. Refer to the bottom of the site or a store representative so see the areas where we currently service.
FAQ: Returns, Refund and Exchange Policy
Charges on returns brought to the store may have a 5-10% restocking fee if furnishings are returned in the order they were originally received. If requirements for exchange are met, the customer may select another item of at least equal dollar amount.
Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) is also the responsibility of the customer and will be deducted from the refund. In addition there is a 10% restocking fee which will be deducted from your refund on all shipped orders.
Cash deposits and payments less than $100.00 will be refunded the same day. Cash deposits and payments over $100.00 will be available in check form after 4 pm, 2 business days following the return of merchandise. All goods must be in Irish Peddlers’ possession before refund process. If a check refund is necessary, Irish Peddlers’ Requires 7 to 10 banking days to clear your check.
Irish Peddlers’ adheres to its bedding manufacturers’ return and exchange policies. Bedding Merchandise including mattresses, foundations, pillows and mattress protectors are excluded from our standard refund and exchange policy and are not eligible for exchange or refund. These sales are final once the merchandise has been received by the customer, unless otherwise stated in the manufacturer return policy.
Q: Can I cancel my order if I have not received it?
Orders can usually be cancelled as long as they have not been prepared for delivery by our retailer partners. Once you place your order, you will receive the contact information of service representatives that will help you with your order. To cancel your order, call a service representative at: 702-453-7872 or, if you prefer, e-mail us at email@example.com. A full refund will promptly be made to your credit card.
Orders that have been shipped cannot be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.
In most cases a restocking fee and delivery fees may apply if you canceled your order once it has been picked up for delivery. Special Orders can only be canceled if we are able to cancel with the supplier before the item(s) are delivered to our store.
Q: Can I return the furniture I purchased and was installed in my home?
You may change your mind before delivery for any reason (except Special Orders). Merchandise cannot be returned once you have accepted delivery.
FAQ: ODDS & ENDS
Q: Does Irish Peddlers’ offer Special Orders?
Special Orders refer to any merchandise that Irish Peddlers’ does not regularly stock in their warehouse, but items are available for purchase online or with an instore sales associate.
Yes, we do. As the items will have to be ordered from the manufacturer, shipping times may vary. During these times, delivery may take longer than expected. Usually we will receive items in 1-2 weeks, but this 2021 season can see a 4-12 weeks wait on some items. We will do our best to keep you up to date on the time of the furniture’s arrival. 50 % required as a non-refundable down payment on special-ordered items. Additionally, it is the customers’ responsibility to make sure the special order items will fit properly in their house and that the colors and finishes are compatible with their décor. Special orders are to be picked up or delivered within 1 week of receipt from the manufacturer. (If customer is waiting for house, etc., please contact us so we can make other arrangements.) If the Special Order is unavailable, we will refund the deposit in full.
Q: Does Irish Peddlers’ Furniture offer any rewards?Yes, we do. Every time you send us a new customer who purchases from us, you will receive a $50 Credit toward any purchase in our store. So keep them coming! Check back for other rewards.